{"id":386,"date":"2016-05-09T10:49:06","date_gmt":"2016-05-09T10:49:06","guid":{"rendered":"https:\/\/itd-ks.com\/?page_id=386"},"modified":"2017-10-02T14:00:49","modified_gmt":"2017-10-02T14:00:49","slug":"servisi","status":"publish","type":"page","link":"https:\/\/itd-ks.com\/?page_id=386&lang=en","title":{"rendered":"SERVICE"},"content":{"rendered":"

[et_pb_section admin_label=”Section” fullwidth=”on” specialty=”off”][et_pb_fullwidth_image admin_label=”Fullwidth Image” src=”https:\/\/itd-ks.com\/wp-content\/uploads\/2016\/05\/service.jpg” show_in_lightbox=”off” url_new_window=”off” use_overlay=”off” animation=”fade_in” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]
\n[\/et_pb_fullwidth_image][\/et_pb_section][et_pb_section admin_label=”Section” fullwidth=”off” specialty=”off” background_image=”https:\/\/itd-ks.com\/wp-content\/uploads\/2016\/04\/bg-2.jpg” transparent_background=”off” background_color=”#ffffff” allow_player_pause=”off” inner_shadow=”off” parallax=”off” parallax_method=”off” padding_mobile=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” make_equal=”off” use_custom_gutter=”off”][et_pb_row admin_label=”Row”][et_pb_column type=”1_2″][et_pb_blurb admin_label=”Blurb” title=”STAFF” url_new_window=”off” use_icon=”on” font_icon=”%%149%%” icon_color=”#2b4f8d” use_circle=”on” circle_color=”#ffffff” use_circle_border=”on” circle_border_color=”#2b4f8d” icon_placement=”top” animation=”off” background_layout=”light” text_orientation=”center” use_icon_font_size=”on” header_text_color=”#2b4f8d” body_text_color=”#2b4f8d” use_border_color=”on” border_color=”#2b4f8d” border_style=”solid” custom_padding=”20px|20px|27px|20px” border_width=”5″ header_font_size=”22″ body_line_height=”1.3em” icon_font_size=”30px”]<\/p>\n

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Learn more<\/span><\/span><\/h3>\n\t\t\t\t\t

Reception desk\u2019s employees are well trained for proper communication with the customers. It is in our company\u2019s focus to have a trained staff for being always helpful at any moment, polite, and with deep knowledge on the area covered. Their orientation for satisfying the customers\u2019 needs is done through:<\/p>\n

    \n
  • Smart appearance<\/li>\n
  • Professional attitude and acknowledge<\/li>\n
  • A will to meet and exceed customers\u2019 expectation<\/li>\n
  • A will to enhance perception of all global brands names the company deals with<\/li>\n
  • Well trained for verifying the warranty of the products<\/li>\n<\/ul>\n

    With the attitude of wanting to offer the best to our clients and satisfying their needs, we have requested the customers\u2019 feedback through a survey handed at the ITD service point or through online. This way we improve every day!<\/p>\n

    <\/div>\n\t\t\t\t<\/div> [\/et_pb_blurb][et_pb_blurb admin_label=”Blurb” title=”CERTIFICATIONS” url_new_window=”off” use_icon=”on” font_icon=”%%71%%” icon_color=”#2b4f8d” use_circle=”on” circle_color=”#ffffff” use_circle_border=”on” circle_border_color=”#2b4f8d” icon_placement=”top” animation=”off” background_layout=”light” text_orientation=”center” use_icon_font_size=”on” header_text_color=”#2b4f8d” body_text_color=”#2b4f8d” use_border_color=”on” border_color=”#2b4f8d” border_style=”solid” custom_padding=”20px|20px|6px|20px” border_width=”5″ header_font_size=”22″ icon_font_size=”30px”]

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    Learn more<\/span><\/span><\/h3>\n\t\t\t\t\t
    We are authorized service provider for the majority part of the products \/ brands we offer. Our aim is to cover 100% the warranty. Our Technical staff has access to the necessary tools, technical libraries, and in all suppliers\u2019 databases to share the technical knowledge and information required for caring out efficiently their tasks.\u00a0All the data related to certifications or trainings are filed at the Humans Resources Dep. for each respective employee. The Company is careful in undertaking all necessary trainings for maximizing performance and support towards our customers.<\/p>\n
      \n
    • Online \/ web based training<\/li>\n
    • Face to face \u201ctrain the trainer\u201d training<\/li>\n
    • Face to face \/ direct training for engineers to the supplier\u2019s premises.<\/li>\n
    • CD\/ DVD\/ Document based training, etc<\/li>\n<\/ul>\n

      Despite training the staff, the Quality Management Dep. undertakes audits for measuring the technical personnel\u2019s performance.<\/p>\n

      Lying upon the information generated from the service program, as well as, periodical audits, the Company measures personnel\u2019s performance, KPI target, SLA, TAT, re-repair cases, SW repairs, parts uses for cases, cases not close, escalation, etc.<\/span><\/p>\n

      <\/div>\n\t\t\t\t<\/div><\/span><\/p>\n

      [\/et_pb_blurb][et_pb_blurb admin_label=”Blurb” title=”MANAGMENT SYSTEM” url_new_window=”off” use_icon=”on” font_icon=”%%176%%” icon_color=”#2b4f8d” use_circle=”on” circle_color=”#ffffff” use_circle_border=”on” circle_border_color=”#2b4f8d” icon_placement=”top” animation=”off” background_layout=”light” text_orientation=”center” use_icon_font_size=”on” header_text_color=”#2b4f8d” body_text_color=”#2b4f8d” use_border_color=”on” border_color=”#2b4f8d” border_style=”solid” custom_padding=”20px|20px|10px|20px” border_width=”5″ header_font_size=”22″ icon_font_size=”30px”]

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      Learn more<\/span><\/span><\/h3>\n\t\t\t\t\t

      We have our customized service management system,used\nto:<\/p>\n

        \n
      • Log service requests<\/li>\n
      • Manage priority<\/li>\n
      • Maintain customer<\/li>\n
      • Call records<\/li>\n
      • Escalate issues\nThe system is linked to our sales system and automatically tracks the database for customer data, serial numbers and equipment sold. The systems also identifies:<\/li>\n
      • Re-repairs within 30 days<\/li>\n
      • Parts used for repair<\/li>\n
      • Repair done for each case<\/li>\n
      • Time period used to repair and all their entry history<\/li>\n
      • Etc.<\/li>\n<\/ul>\n

        Our system offers easily warranty period tracking and spare parts inventory check for fast repairing.<\/p>\n

        <\/div>\n\t\t\t\t<\/div><\/p>\n

        [\/et_pb_blurb][et_pb_blurb admin_label=”Blurb” title=”SOCIAL RESPONSIBILITY” url_new_window=”off” use_icon=”on” font_icon=”%%258%%” icon_color=”#2b4f8d” use_circle=”on” circle_color=”#ffffff” use_circle_border=”on” circle_border_color=”#2b4f8d” icon_placement=”top” animation=”off” background_layout=”light” text_orientation=”center” use_icon_font_size=”on” header_text_color=”#2b4f8d” body_text_color=”#2b4f8d” use_border_color=”on” border_color=”#2b4f8d” border_style=”solid” custom_padding=”20px|20px|20px|20px” border_width=”5″ header_font_size=”22″ icon_font_size=”30px”]<\/p>\n

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        Learn more<\/span><\/span><\/h3>\n\t\t\t\t\t

        Following the main environment directives ITD shpk covers, the Company has defined regulations for the well-functioning of everyday tasks. They are in compleance with the legal requirements and the policies towards the environment. Environment standards, as well as, standards for recycling \/ disposing waste as by legal and moral requirements. All employees are responsible for knowledge and awareness of these standards, as well as, their application daily.<\/p>\n

        <\/div>\n\t\t\t\t<\/div><\/p>\n

        [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″][et_pb_blurb admin_label=”Blurb” title=”SERVICES” url_new_window=”off” use_icon=”on” font_icon=”%%173%%” icon_color=”#2b4f8d” use_circle=”on” circle_color=”#ffffff” use_circle_border=”on” circle_border_color=”#2b4f8d” icon_placement=”top” animation=”off” background_layout=”light” text_orientation=”center” use_icon_font_size=”on” header_text_color=”#2b4f8d” body_text_color=”#2b4f8d” use_border_color=”on” border_color=”#2b4f8d” border_style=”solid” border_width=”5″ header_font_size=”22″ custom_padding=”20px|20px|22px|20px” icon_font_size=”30px”]

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        Learn more<\/span><\/span><\/h3>\n\t\t\t\t\t

        1) IW (In Warranty)<\/u><\/strong><\/p>\n

          \n
        1. Carry in<\/li>\n
        2. Onsite service<\/li>\n<\/ol>\n

          We take good care for our customers to be informed for the terms of warranty of each product at the moment of purchase. (Terms of warranty)<\/p>\n

          2)<\/u><\/strong> OOW (Out of Warranty)<\/u><\/strong><\/p>\n

          After the expiration of the warranty, we offer a wide range of options, both on-site and carry-in. ITD shpk service offers to its customers the opportunity to repair the products out of warranty, HW and SW. We offer guarantee for the repair made at the service point of ITD shpk.<\/p>\n

          Services offered are: <\/strong><\/p>\n

            \n
          • Maintenance, Configuration, Backups<\/li>\n
          • Hardware: Repair and Upgrade<\/li>\n
          • Copiers: Installation, repair and configuration<\/li>\n
          • Laptop, PC, Workstation: Installation, repair and configuration<\/li>\n
          • Tablet Repair for the brands Acer, Asus, Lenovo, etc.<\/li>\n
          • Smartphone: Asus, Acer<\/li>\n<\/ul>\n

            <\/div>\n\t\t\t\t<\/div><\/p>\n

            [\/et_pb_blurb][et_pb_blurb admin_label=”Blurb” title=”PARTNERS” url_new_window=”off” use_icon=”on” font_icon=”%%259%%” icon_color=”#2b4f8d” use_circle=”on” circle_color=”#ffffff” use_circle_border=”on” circle_border_color=”#2b4f8d” icon_placement=”top” animation=”off” background_layout=”light” text_orientation=”center” use_icon_font_size=”on” header_text_color=”#2b4f8d” body_text_color=”#2b4f8d” use_border_color=”on” border_color=”#2b4f8d” border_style=”solid” custom_padding=”20px|20px|20px|20px” border_width=”5″ header_font_size=”22″ icon_font_size=”30px”]

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            Learn more<\/span><\/span><\/h3>\n\t\t\t\t\t

            Our company is an authorized service provider for:<\/span><\/p>\n

            [show-logos orderby=’none’ category=’servisi’ activeurl=’inactive’ style=’normal’ interface=’grid’ tooltip=’false’ description=’false’ limit=’0′ ]<\/div>\n\t\t\t\t<\/div><\/p>\n

            [\/et_pb_blurb][et_pb_blurb admin_label=”Blurb” title=”QUALITY & SAFETY” url_new_window=”off” use_icon=”on” font_icon=”%%45%%” icon_color=”#2b4f8d” use_circle=”on” circle_color=”#ffffff” use_circle_border=”on” circle_border_color=”#2b4f8d” icon_placement=”top” animation=”off” background_layout=”light” text_orientation=”center” use_icon_font_size=”on” header_text_color=”#2b4f8d” body_text_color=”#2b4f8d” use_border_color=”on” border_color=”#2b4f8d” border_style=”solid” custom_padding=”20px|20px|20px|20px” border_width=”5″ header_font_size=”22″ icon_font_size=”30px”]

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            Learn more<\/span><\/span><\/h3>\n\t\t\t\t\t
              \n
            • Quality<\/li>\n<\/ul>\n

              ITD shpk is a quality certified company, in compliance with the standard ISO 9001:2008<\/p>\n

                \n
              • Safety<\/li>\n<\/ul>\n

                ITD shpk is careful in strictly following:<\/p>\n

                  \n
                • Safety of human life at the workplace<\/li>\n
                • Safety of the working environment<\/li>\n
                • Safety and surveillance of the premises via a closed camera system<\/li>\n<\/ul>\n

                  The company informs and trains its employees for the technical safety measures at the work place. The technical safety measures at the workplace are handy for the employees by being displayed at the premises.<\/p>\n

                    \n
                  • Health & Safety standards at the workplace<\/li>\n
                  • Technical safety rules at the workplace<\/li>\n
                  • Technical electric safety rules<\/li>\n
                  • First aid<\/li>\n
                  • Accident management at the workplace<\/li>\n
                  • Instructions on fire protection<\/li>\n
                  • Action plan in case of emergency<\/li>\n<\/ul>\n

                    <\/div>\n\t\t\t\t<\/div><\/span><\/p>\n

                    [\/et_pb_blurb][et_pb_blurb admin_label=”Blurb” title=”SURVEYS” url_new_window=”off” use_icon=”on” font_icon=”%%84%%” icon_color=”#2b4f8d” use_circle=”on” circle_color=”#ffffff” use_circle_border=”on” circle_border_color=”#2b4f8d” icon_placement=”top” animation=”off” background_layout=”light” text_orientation=”center” use_icon_font_size=”on” header_text_color=”#2b4f8d” body_text_color=”#2b4f8d” use_border_color=”on” border_color=”#2b4f8d” border_style=”solid” custom_padding=”20px|20px|12px|20px” border_width=”5″ header_font_size=”22″ body_line_height=”1.3em” icon_font_size=”30px”]<\/p>\n

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                    Learn more<\/span><\/span><\/h3>\n\t\t\t\t\t

                    For improving the operation of the ITD service and for better serving our customers, the Company makes periodical surveys:<\/p>\n

                      \n
                    • Printer form at the service location (after filling the form it is placed in the survey box).<\/li>\n
                    • Phone contacting of the customers via the numbers given at the service location<\/li>\n
                    • Online survey form<\/li>\n<\/ul>\n

                      The used surveys have the scope of pinpointing the strong and weak points of our service at our customers\u2019 point of view. These surveys are organized by the Quality Management Dep. or international organizations specialized in this area. The Company records all customers\u2019 feedback with the scope of improving the service quality and problematic points raised from the filled surveys.<\/div>\n\t\t\t\t<\/div><\/p>\n

                      [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section admin_label=”Section” fullwidth=”off” specialty=”off” transparent_background=”off” background_color=”#1a2940″ allow_player_pause=”off” inner_shadow=”off” parallax=”off” parallax_method=”off” padding_mobile=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” make_equal=”off” use_custom_gutter=”off” custom_padding=”0px||0px|”][et_pb_row admin_label=”Row” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” use_custom_gutter=”off” custom_padding=”30px|||” padding_mobile=”off” allow_player_pause=”off” parallax=”off” parallax_method=”off” make_equal=”off” parallax_1=”off” parallax_method_1=”off” parallax_2=”off” parallax_method_2=”off” parallax_3=”off” parallax_method_3=”off” column_padding_mobile=”on”][et_pb_column type=”1_3″][et_pb_blurb admin_label=”Blurb” url_new_window=”off” use_icon=”on” font_icon=”%%173%%” icon_color=”#f4f4f4″ use_circle=”off” circle_color=”#7EBEC5″ use_circle_border=”off” circle_border_color=”#7EBEC5″ icon_placement=”left” animation=”top” background_layout=”light” text_orientation=”left” use_icon_font_size=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid” body_font_size=”18″ body_text_color=”#ffffff” header_font_size=”16″]<\/p>\n

                      ITD SHPK SERVICE<\/strong>\u00a0Is at your disposal for offering a complete service for the products, not only during the warranty period, but also after its completion.<\/p>\n

                      \n

                      [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″][et_pb_blurb admin_label=”Blurb” url_new_window=”off” use_icon=”on” font_icon=”%%122%%” icon_color=”#f4f4f4″ use_circle=”off” circle_color=”#7EBEC5″ use_circle_border=”off” circle_border_color=”#7EBEC5″ icon_placement=”left” animation=”top” background_layout=”light” text_orientation=”left” use_icon_font_size=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid” body_font_size=”18″ body_text_color=”#ffffff” body_line_height=”1.2em” header_font_size=”16″]<\/p>\n

                      Address:<\/strong> Rr. Dervish Hima,
                      \nmbrapa Stadiumit \u201cQemal Stafa\u201d.
                      \nTirana, Albania<\/p>\n

                      Tel<\/span><\/span>:<\/span><\/span><\/strong> 00355 69 20 99389<\/span><\/span><\/p>\n

                      E-mail:<\/strong> service.support@itd-al.com<\/p>\n

                      \n

                      [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″][et_pb_blurb admin_label=”Blurb” url_new_window=”off” use_icon=”on” font_icon=”%%92%%” icon_color=”#f4f4f4″ use_circle=”off” circle_color=”#7EBEC5″ use_circle_border=”off” circle_border_color=”#7EBEC5″ icon_placement=”left” animation=”top” background_layout=”light” text_orientation=”left” use_icon_font_size=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid” body_font_size=”18″ body_text_color=”#ffffff” body_line_height=”1.2em” header_font_size=”16″]<\/p>\n

                      OPEN SERVICE HOURS<\/b><\/p>\n

                      Mon-Thur:\u202f \u202f\u202f8:30 \u2013 18:30<\/p>\n

                      Friday:\u202f \u202f\u202f\u202f\u202f\u202f\u202f\u202f \u00a08:30 \u2013 17:30<\/p>\n

                      Saturday:\u202f\u202f\u202f\u202f \u00a08:30 \u2013 15:30<\/p>\n

                      \n

                      [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section admin_label=”Section” fullwidth=”on” specialty=”off” transparent_background=”off” background_color=”#ffffff” allow_player_pause=”off” inner_shadow=”off” parallax=”off” parallax_method=”off” padding_mobile=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” make_equal=”off” use_custom_gutter=”off”][et_pb_fullwidth_map admin_label=”Fullwidth Map” address=”Tirana, Albania” address_lat=”41.31890870642705″ address_lng=”19.823507400763692″ mouse_wheel=”on” zoom_level=”17″] [et_pb_map_pin pin_address=”Rruga Dervish Hima, Tirana, Albania” pin_address_lat=”41.3193936″ pin_address_lng=”19.824923799999965″ title=”ITD SERVISI”][\/et_pb_map_pin]<\/p>\n

                      [\/et_pb_fullwidth_map][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

                      kesi kesi kesi kesi kesi eksi<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-386","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/P7QGAO-6e","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/itd-ks.com\/index.php?rest_route=\/wp\/v2\/pages\/386","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itd-ks.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/itd-ks.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/itd-ks.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/itd-ks.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=386"}],"version-history":[{"count":183,"href":"https:\/\/itd-ks.com\/index.php?rest_route=\/wp\/v2\/pages\/386\/revisions"}],"predecessor-version":[{"id":13248,"href":"https:\/\/itd-ks.com\/index.php?rest_route=\/wp\/v2\/pages\/386\/revisions\/13248"}],"wp:attachment":[{"href":"https:\/\/itd-ks.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=386"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}